It was a bit of a “home coming” and I was amazed at how passionate I was even though I haven’t worked in the area for the last 5-6 years.
A number of thoughts struck me listening to the presentation:
- The UCD proposition hasn’t really changed much in the last couple of decades. We are still talking about usability, reduction of errors, more fit for purpose etc. The companies and the faces have changed, but the fundamental issues are still the same;
- I am now a senior manager in a Global SI/Outsourcer. The one thing that was going through my mind during the presentation was “Who designs the user interfaces for our systems?” We deliver £100M’s of software each year and I have no idea where the user interfaces come from. I must make an effort to find out!
- As we move to Software as a Service, UCD is likely to get a new lease of life. In the future, organisations will purchase their software as a Service. If it doesn’t live up to expectations, then the customer will move to another Service that does provide want they want. Since the customer doesn’t have technology installed on-site, there is none of the inertia involved in moving to a new system. Don’t like what you see? Is it too difficult to use? Move to another Service that fits your needs better.
