Hospitality is the key element of success, argues New York restaurateur Danny Meyer. This is a really interesting video of Danny presenting at GEL earlier this year. You will find the presentation here.He should know: his restaurants are consistently the highest-ranked in Zagat's New York survey. Go to Union Square Cafe, Gramercy Tavern, Shake Shack, or any of Danny's other restaurants and you'll have an opportunity to see how hospitality forms a good experience.
